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01 September 2012 @ 11:22 pm


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10 September 2010 @ 10:52 am
TERMS & CONDITIONS


TO ORDER

Leave a comment in the particular collection in the following format and we will send you an invoice as soon as we can.

NAME:
EMAIL:
ITEM NO. AND ITEM NAME:
CONFIRMED: (YES/NO?)
PROMO CODE:

Note:
Please add thefluffyunicorn@gmail.com to your contacts so our emails won't be marked as spam.
Confirmed orders will be given priority.
Payment must be made within 24hrs after we have sent the invoice, failing which the item will be given up to the next person.


PAYMENT

Upon receiving our confirmation invoice/email, you can pay to:

POSB Savings Account 028-59355-4

Note:
Please make sure that it is NOT an interbank transfer! If you do not have a DBS/POSB account, please let us know.

If you are transferring via ATM, please make sure to send us a photo of the transaction slip. Kindly retain the hard copy until we have confirmed the payment. We strongly encourage Internet Banking.

Upon receiving your payment, we will send you a confirmation and mail out your items as soon as we can (we know you can't wait to lay your hands on those new pretty clothes...) :)


DELIVERY

Postage prices will depending on the total weight/size of your items. The normal charges will be $1.50 per item, $0.50 extra for each additional item. However, we will confirm the total cost in the confirmation email.

We will not be responsible for any lost normal mails, hence registered mail is strongly encouraged (additional $2.24 on top of normal postage).


EXCHANGE POLICY

If you receive a defective item, please send us pictures of the defect via email and we will advise accordingly.

For defective items, please mail it back to us within 7 working days upon our confirmation/advice. We will send a replacement as soon as we receive it. In the event we do not have available stock for replacement, we will refund the amount.

Unless the item is defective and there is no available stock for replacement, there will not be any refunds, returns or exchanges.


OTHER IMPORTANT NOTES

Accessories used in photoshoots are not included with items unless stated otherwise.